Last updated November 2026
If you're not happy with a Pro or Pro+ purchase, you can request a full refund within 14 days of payment.
Orders paid by card or PayPal are processed by Paddle.com, our Merchant of Record. Refunds are issued by Paddle to your original payment method. You can request one through the link in your Paddle receipt email or by contacting us.
For bank-transfer payments, contact us within 14 days and we'll return the amount to the account you paid from.
Your plan returns to Free once the refund is processed. Your practice history stays in your account.
To request a refund or ask a question, email support@preptalk.live.